Community guidelines

Lift people up

• Celebrate wins of every size. Nobody’s small step is too small.
• Disagree kindly, or scroll on. Pile-ons, mockery and point-scoring don’t belong here.
• Be real. Share your own story, not a highlight reel built to make others feel behind.

Not allowed

• Harassment and bullying, including targeted insults, threats and encouraging others to pile on.
• Hate based on race, ethnicity, nationality, religion, disability, sex, gender identity, sexual orientation or age.
• Encouraging self-harm, suicide or eating disorders, including “tips” or challenges. Talking about your own hard times is welcome; we may add support information.
• Violence: threats, glorifying violence or graphic content.
• Sexual content and any sexualisation of minors (we report this to the authorities).
• Scams and spam: get-rich schemes, fake giveaways, unsolicited promotion, misleading links.
• Other people’s private information, such as addresses, phone numbers or photos shared without permission.
• Dangerous misinformation, especially about health.
• Impersonation of other people or organisations.

If someone may be at risk

Report the post and choose “Self-harm”. Urgent reports go to the front of our queue. If someone is in immediate danger, call 999. Samaritans are free on 116 123, 24/7.

How moderation works

• A word filter holds back the most harmful posts before they go live.
• Anyone can report a post from its ••• menu. When several people report the same post, it’s hidden while we review it.
• Moderators review every report and choose an outcome: no action, a warning, removing the content, or suspending or closing the account.
• You can block anyone from the ••• menu on their posts. They won’t be told.

Appeals

If you think we got it wrong, email hello@mygoodloop.app from your account’s email address within 30 days. Someone who wasn’t involved in the first decision will look again.