Support
Need help right now?
GoodLoop isn’t an emergency or therapy service. If you’re struggling, call Samaritans free on 116 123 (24/7, UK and Ireland) or text SHOUT to 85258. If someone is in immediate danger, call 999.
Common questions
When does GoodLoop launch?
We’re finishing it now. Join the waitlist and we’ll send you one email on the day it’s on the App Store.
Is GoodLoop free?
Yes. The feed, daily challenges, journeys, wins, mood check-ins and the community are all free. GoodLoop Plus adds extras like advanced journeys, deeper insights, outfits for Sprout and the waving Plus badge.
Which phones does it work on?
iPhone first. Android is on our roadmap. Join the waitlist and we’ll let you know.
Who can join?
GoodLoop is for adults aged 18 and over.
Is GoodLoop therapy?
No. GoodLoop is a positive social app, not a medical or therapy service. If you’re struggling, please talk to someone you trust or contact Samaritans free on 116 123 (UK and Ireland, 24/7). In an emergency, call 999.
Who can see my mood check-ins?
Only you. They’re never shown to other members or our moderators. They only shape your feed if you switch that on, and they’re never used for ads or offers.
How do you keep it positive?
A word filter catches the obvious, anyone can report a post, and our moderators review every report, urgent ones first. You can also hide posts and block people.
How do I cancel GoodLoop Plus?
Plus is billed through your Apple ID. Cancel any time in your iPhone’s Settings, under your name, then Subscriptions. You keep Plus until the end of the period you’ve paid for.
How do I delete my account?
In the app, go to Settings and choose Delete my account. If you can’t get into the app, email hello@mygoodloop.app from the address you signed up with.
Billing for GoodLoop Plus
Apple handles payments, so refunds are requested from Apple at reportaproblem.apple.com. If Plus isn’t showing after you’ve paid, open Settings in the app and tap Restore Purchases.
Report a safety concern
Use the ••• menu on any post to report it. For anything else, email us with “Safety” in the subject. Read our community guidelines.